What COVID-19 means for in-home connectivity
Welcome to Plume IQ, our monthly reveal of data-driven intelligence and customer-focused insights from more than 700 million connected devices managed in the Plume Cloud.
Connectivity proves critical
The impact of COVID-19 is being felt globally. As we rapidly change our daily habits, internet connectivity is playing a critical role to ensure that we remain in contact with family, friends, co-workers, and classmates. Data gathered from the Plume Cloud shows the incredible changes that have taken place within the home network. The data illustrates the exponential increase in people working and learning from home (up 134% as of 30 March in Seattle for example). All of this provides valuable insights to help ISPs better serve their subscribers during these challenging times.
View the real-time data for the latest insights >
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Other Plume news
Plume rolls into the west
Consumers across the western U.S. states of Utah and Wyoming now have access to Plume’s Smart Home Services platform thanks to deployment by All West Communications. Matt Weller, President of All West Communications said: "All West is excited to bring our community the next level of speed, personalization, security, and control by partnering with Plume." In addition to Plume’s robust consumer services offering, our back end support tools and deep analytical insights enable ISPs to manage in-home networks more effectively and generate significant operational savings.
Read the news release >
White paper: Tangible benefits for your business
We’re offering a new white paper that reveals the operational benefits that ISPs can expect by deploying Plume. We analyzed call-in-rate data from tier-1 and tier-2 ISPs, spanning over 2 million subscribers, across a 9-month period to enable service providers to better understand the benefits and costs associated with a cloud-based Customer Experience Management (CEM) platform. The result is a complete Total Cost of Ownership (TCO) study that quantifies the potential cost savings for all ISP partners.
Download the study to learn more >
The results are in
A new industry survey published by Digital TV Europe reports that: "The in-home network could be a potential barrier to the adoption of advanced services and service providers have an incentive to optimize this to reduce churn and enable take-up of added value offerings." The results from the survey spanning hundreds of senior executives from 67 different countries, reinforced the importance that wireless connectivity has on the evolution of smart homes:
- 66% feel it’s important for service providers to support the smart home
- 58% believe a majority of customers will pay more for a premium Wi-Fi offering
- 32% say that delivering a superior Wi-Fi experience is the single most important thing ISPs can do
In the press
Real-time data from the Plume Cloud has been helping the world’s media quantify the effect that working and learning from home are having on home network usage:
Wi-Fi NOW’s Claus Hetting reported: "The effect of the corona pandemic on telecoms services and traffic should be unsurprising but now we have our first batch of actual data…"
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Forbes’s Anthony Karcz wrote: "Working at home is a brave new world for many of us…" "Plume is markedly different from anything else on the market...it watches your network traffic and improves itself over time."
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Light Reading’s Jeff Baumgartner said: "Internet data usage was expected to balloon amid a COVID-19 pandemic that has forced millions to work and play from home. The data is now rolling and supporting those projections."
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