Mar 26, 2020

Total Cost of Ownership Study

Plume’s Customer Experience Management (CEM) platform transforms ISPs from a hardware-, firmware and TR-069-driven, disparate services ecosystem to an agile cloud-based services delivery platform, ultimately accelerating ISP’s end-to-end services delivery to their customers.

Widescale deployment and adoption of the CEM platform increases ARPU, lowers OPEX costs, and increases customer longevity through reduction of churn. To better understand the benefits and costs associated with a cloud-based CEM system, a complete total cost of ownership study was completed to measure the benefits and draw conclusions about the preferred model for ISPs to deploy services going forward in their networks.